7 Tips to Ensure a Smooth LMS Implementation

Whenever you’re introducing new software or even a new way of doing things into a organization, it can get bumpy. Employees may be reluctant to embrace change, or it simply decide they want to fight anything new and different without an ideological bent. It may be that things aren’t going as smoothly as they could, which can cause frustration, taking a hit on morale and productivity. Continue reading

Training to Promote Ethics in Business

Despite the fact that few people go through a business degree without completing at least one course on ethics, ethics is something that continues to be lacking across sectors. Over the past year alone, there have been several high-profile business stories that ultimately pivoted around ethical considerations. Continue reading

Exploring Personal Learning Paths and How to Maximize Them with eLeaP

The concept of a learning path considers training employees on an ongoing process, rather than a one-time event. Growing companies with emerging leaders are increasingly seeing this is the most efficient way to ensure a well-trained, highly productive workforce. Continue reading

How to Handle Employee Terminations

As recently reported, the fortunes of Yahoo’s CEO Marissa Mayer continue to fall. Among other critical errors, Mayer has made major errors handling layoffs across the company. First, as rumors turned about potential layoffs at Yahoo, communication lines somehow got crossed and 30 employees who were not even on the layoff list were let go (they were later told this was a false alarm). Second, and more seriously, the company has landed in court over accusations of illegal layoffs. In early 2016, Continue reading

Training to Prevent Workplace Harassment

Last week, news broke that the dean of UC Berkeley’s law school has been accused of sexual harassment. Apparently, Dean Sujit Choudhry had sexually harassed his administrative assistant on the job for a nearly six-month period from September 2014 to March 2015. While Choudhry, who is still a member of Berkeley’s law faculty, denies the allegations, he has resigned as dean. In fact, he has also been given a 10% reduction in salary for one year, ordered to write an apology to the assistant he allegedly harassed, and forced to complete a sexual harassment training course Continue reading

Information and Cyber Security Training

The cost of failing to protect clients’ and customers’ personal data is extremely high. Whether it is a retailer that fails to protect customers’ credit card information, a college that fails to protect students’ records, or a healthcare provider that fails to protect patient data, one can’t underestimate the consequences of failing to protect data. In short, organizations that fail to protect confidential information, fail on at least
two important accounts: customer/client care and compliance. In today’s high-tech world, however, hacking continues to evolve and as hackers become more sophisticated, our defenses against hacking also need to become more sophisticated. Continue reading

How You Can Use Customer Insight to Improve Employee Training

Customer service training: just hearing the phrase sounds dull, outdated and ineffective, yet it’s not optional. Without customer service training you’re leaving yourself open to so many possible problems. With today’s Internet-driven culture, just one bad customer experience can spell disaster for your brand. Continue reading