When it comes to getting an idea for process improvement heard and considered by your boss, a great deal depends on your approach. This video explains how to prepare to present your idea, get the decision maker’s undivided attention, present your case fully and then follow up to get a decision. It also helps you handle objections you may not have considered.

Remember, there’s no substitute for thorough preparation, and timing is everything. This video vignette shows what not to do and a better approach to presenting an idea for change. This course is part of the What To Say When series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem.