Listening Skills to Improve Engagement

The power of good listening skills should not be underestimated. Good listening skills help workers provide excellent customer service. Good listening skills are not natural for human beings; the human brain was built to multitask and easily gets distracted. Use this video to train workers how to listen to clients. There is a big difference between hearing and listening. The video explains this difference and gives vital information on how to be a good listener.

This video details the six steps to being a good listener. It gives viewers motivation to apply each step carefully. Ensure workers offer the best possible customer service to every client by using this video to train them.