When it comes to resolving conflicts in the workplace, there are definitely right and wrong approaches. This course teaches the correct techniques to use by showing amusing examples of what not to do.
Within the training, the demonstrations show the importance of being mindful of others’ personal space as well as feelings. Trying to understand the other person’s problems is also a critical component of conflict resolution. Listening to each other and having a calm, timely discussion to resolve issues is the best course of action displayed in this training.
Use this course to provide employees with an entertaining look at a sometimes-difficult subject to discuss and help them learn to resolve conflicts properly.