Telania | eLeaP | General Data Protection Regulations GDPR

Telania, LLC. has taken steps to comply with the General Data Protection Regulation (GDPR). As a software-as-a-service provider, our platforms and applications are used globally, which include countries located in the European Union (EU). We voluntarily participate in the Privacy Shield program to further demonstrate our commitment to privacy and data protection. You can see our Privacy Shield registration here.

This page is designed to try to explain what the GDPR is and how Telania, LLC. strives to adhere to it’s tenets and principles.

What is the GDPR?

The GDPR is a new comprehensive data protection law in the EU that aims to update existing laws to strengthen the protection of personal data. The GDPR replaces the patchwork of national data protection laws currently in place with a single set of rules, directly enforceable in each EU member state. The GDPR is effective from May 25, 2018. The GDPR grants EU residents greater say over what, how, why, where, and when their personal data is used, processed, or disposed. This rule clarifies how the EU personal data laws apply even beyond the borders of the EU. This means that any organization that works with or stores EU residents’ personal data in any manner, regardless of location, has obligations to protect the data. Our policy is simple; it collects as little personal data as possible and safeguards it as well as possible.

So who does the GDPR apply to?

As of writing, the GDPR applies to any and all organizations operating in the EU or processing “personal data” of EU and Switzerland residents. Though there may be some nuances in the definition, this is our current understanding of the coverage of the GDPR.

What data does the GDPR apply to?

Our current understanding of the GDPR is that their concept of “personal data” is very broad and covers any information relating to an identified or identifiable individual (also called a “data subject”). Personal data is basically anything that you could conceivably use to identify a person within a larger group. Personal data will include name, address, email, ip address, cookies, location and other data points.

So what personal data do you (Telania) collect and why?

We’re glad you asked. There are three main scenarios where Telania might collect your personal data.  

When you register

  • We typically require and collect email addresses for the access to the system during registration. We require email to register, as these are unique and allows us to identify you as a user, log you into your account (except in cases of Single Sign-On), and send system notifications and messages to facilitate a successful experience on our platforms.
  • We collect names in order to ensure the integrity of access and records and also to be able to facilitate a successful interaction between our client companies and their users.
  • We collect IP addresses in order to detect the misuse of the system, combat abuse, and for logging purposes.

When you make a purchase (subscription, content, events):

  • We collect first names, last names, addresses, cities, and countries only from paying customers, for billing purposes.

When you integrate our services like eLeaP API, or Single Sign-on with another service:

  • When you connect to eLeaP API or utilize Single Sign-On, we might collect and store certain personal data for those services in order to provide a successful link to those services.

Where is your personal data stored?

The majority of our users are from the United States of America (USA); all our data is stored in data centers in the USA for optimal performance.

What are Cookies and can I eat them?

An HTTP cookie (also called a web cookie, Internet cookie, browser cookie, or simply cookie) is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. And no, you can’t eat them.

  • Telania uses cookies in our technology. For example, we use cookies for logging you in to our systems. There’s currently no way to avoid this. We use cookies to ensure you are correctly authenticated in our systems.
  • Telania also uses Google Analytics. Google uses a few cookies too. While the Google Analytics service monitors user access and behavior, Google promises all data is anonymized.
  • We also use Intercom for feedback and online chat services. Intercom uses cookies to help them provide their service. We don’t tell them who you are, so they shouldn’t know any personal information about you unless you have an account with them.
  • You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you won’t be able to use your account.

You have the right to:

  • Access your data. You can contact us at and ask for a copy of your personal data.
  • Update your data. You can access your account and update any of your data. All your personal data is viewable and editable in your account.
  • Delete your data (“The right to be forgotten”). You can achieve that by deleting your account. We do not keep your personal information after your account is deleted.

3rd parties with whom personal information may be shared

Party name

Data disclosed



Stripe, Inc.


email, name

To associate the Stripe Customer ID with Telania products, identifier for better billing tracking and fraud detection

Only for users with subscriptions



email, name

We use SendGrid for email delivery




email, name, IP

To associate the Customer ID with Telania products, identifier for better billing tracking and fraud detection

Only for users with subscriptions


PS: This sharing is made via a secure, encrypted connection.

Personal data in content?

Our customers choose to create and share content. We assume all the content you are managing in our systems does not contain any personal data. If the content you are creating does contain personal information, make sure you redact it or are ok with it being available and shared before loading it into our systems. The content you create and share can be viewed by other users in your account.

Got additional questions?

If you have any concern about the security of your personal data you shared with us, please contact us at We’ll work with you to sort things out and make sure your data is and remains safe.

Telania, LLC.
eLeaP™ Learning/Training Division
1300 South Fourth Street, Suite 350,
Louisville, KY 40208
Tel: (877) 624-7226
Fax: (502) 653-8579

All correspondence regarding this agreement should be sent to the address above.