Business Skills Training Courses
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What to Say When: You Need to Break a Commitment
5 to 7 minutes
Have you ever had to break a commitment, and upset a coworker in the process?...
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What to Say When: Haunted by the Ghost of Your Predecessor
5 to 7 minutes
As a manager to a new team, you may find the ghost of your predecessor...
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What to Say When: You’re New on the Job
4 minutes
A new employee often strives to complete tasks as thoroughly and efficiently as possible, but...
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What to Say When: Someone Criticizes You
4 minutes
People react differently to criticism, some people get upset, emotional, or defensive. What do you...
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What to Say When: Someone Disagrees With You
5 to 7 minutes
While it never feels good to be disagreed with, it can actually be beneficial. Disagreements...
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What to Say When: People are Wasting Time Online
5 to 7 minutes
A common challenge for the modern manager is employees wasting time on the internet; the...
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What to Say When: Someone’s Not Doing What You Need
4 minutes
Working with an underperforming employee can be stressful. You want to discuss the problem without...
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What to Say When: There’s a New Team Member
4 minutes
By the end of the first week, new employees generally know whether they feel comfortable...
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What to Say When: Someone Resists Change
4 minutes
What do you say when a team member is resisting some change in the workplace?...
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What to Say When: It’s Someone Else’s Fault
5 to 7 minutes
Have you ever been blamed for someone else’s mistake? The natural reaction may be to...
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What to Say When: Setting Objectives
5 to 7 minutes
You need to keep all your team members aligned to the business goals, so what...
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What to Say When: You See an Opportunity to Do Things Better
4 minutes
When it comes to getting an idea for process improvement heard and considered by your...