BUSINESS SKILLS FEATURED TRAINING VIDEOS

Customer Service: Make It Easy!

Poor customer service leads to customers finding another place to do business, and great customer service builds a loyal customer base. There are four keys to building great rapport with customers that, when used in c... [Read more]

Creating a Mindset for Change Part 1: Changing Your Mindset

Employees who possess the skill to maintain a positive mindset, even when faced with challenges, are more innovative, creative and adaptive to change. Use this course to help all your employees think like leaders and ... [Read more]

Customer Service: So Help Me, Employee Edition

Training Time: 15 to 25 minutes Language(s): English Handling difficult people can be a huge challenge for customer service representatives. But finding a way to work the...

Customer Service Gone Viral

Training Time: 16 to 26 minutes Language(s): English Customers used to only tell a few friends about their experiences, but now reviews are posted all over the internet. ...

Leading Early Talent: Building a Next Generation Team

Training Time: 21 to 25 minutes Language(s): English Today more than ever workplaces are multi-generational, often employing individuals from 2 or 3 different generation...

Leading Early Talent: Creating a Next Generation Culture

Training Time: 22 to 26 minutes Language(s): English Understanding an organization’s culture is not something that can be done overnight. This extensive program covers ...

Master Project Management

Training Time: 18 to 22 minutes Language(s): English Project managers are challenged to balance the scope, quality, effort, resources, time and sanity required to deliver...

What to Say When: You're Asked to Host a Meeting

When most people are asked to lead a meeting, they think about what they are going to say or what they are going to use. This is thinking about it incorrectly. After all, the most enjoyable meetings are like...

What to Say When: Someone Breaks a Commitment

Have you ever gotten into a conflict with a coworker because they broke a commitment? When someone doesn't follow through on their commitments it can cause negative consequences for the other team members.

What to Say When: Criticizing a Team Member's Work

What do you say when you need to get an employee back on track from poor performance? Employees will not respond well if they feel like they are being attacked.

This course demonstrates how to deal wit...

Creating a Mindset for Change (Leaders) Part 6: Building Awareness

This is the sixth and final part in the "Creating a Mindset for Change" series of training videos. All six parts are intended to be taken sequentially over six to twelve weeks to complete the program. With this...

Creating a Mindset for Change Part 5: Building Awareness

This is the fifth and final part in the "Creating a Mindset for Change" series of training videos. All five parts are intended to be taken sequentially over six to twelve weeks to complete the program. In th...

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