BUSINESS SKILLS FEATURED TRAINING VIDEOS

Customer Service: Make It Easy!

Poor customer service leads to customers finding another place to do business, and great customer service builds a loyal customer base. There are four keys to building great rapport with customers that, when used in c... [Read more]

Creating a Mindset for Change Part 1: Changing Your Mindset

Employees who possess the skill to maintain a positive mindset, even when faced with challenges, are more innovative, creative and adaptive to change. Use this course to help all your employees think like leaders and ... [Read more]

What to Say When: You're Asked to Host a Meeting

When most people are asked to lead a meeting, they think about what they are going to say or what they are going to use. This is thinking about it incorrectly. After all, the most enjoyable meetings are like...

What to Say When: Someone Breaks a Commitment

Have you ever gotten into a conflict with a coworker because they broke a commitment? When someone doesn't follow through on their commitments it can cause negative consequences for the other team members.

What to Say When: Criticizing a Team Member's Work

What do you say when you need to get an employee back on track from poor performance? Employees will not respond well if they feel like they are being attacked.

This course demonstrates how to deal wit...

Creating a Mindset for Change (Leaders) Part 6: Building Awareness

This is the sixth and final part in the "Creating a Mindset for Change" series of training videos. All six parts are intended to be taken sequentially over six to twelve weeks to complete the program. With t...

Creating a Mindset for Change Part 5: Building Awareness

This is the fifth and final part in the "Creating a Mindset for Change" series of training videos. All five parts are intended to be taken sequentially over six to twelve weeks to complete the program. In th...

Creating a Mindset for Change Part 4: Making it Happen

This is the fourth part in the five-part "Creating a Mindset for Change" series of training videos. All five parts are intended to be spaced sequentially, a week or two apart, to complete the program. This v...

Creating a Mindset for Change Part 3: Embracing Change

This is the third part in the five-part "Creating a Mindset for Change" series of training videos. All five parts are intended to be taken sequentially, and spread over six to twelve weeks to complete the pr...

Creating a Mindset for Change Part 2: Managing Moments

This is the second part in the five-part "Creating a Mindset for Change" series of training videos. All five parts are intended to be taken sequentially at one or two week intervals to complete the program. ...

What to Say When: You Want To Offer Praise

What do you say when you see an employee do a great job? A simple, "great work" or "way to go" doesn't offer the reinforcement and encouragement you might expect. This video presents different ways a supervi...

What to Say When: A Team Member is Late

What do you say to an employee who is late to work? Do you let the first time slide? This training helps managers or those in a leadership role deal with employees that show up late to work. The video demons...

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