BUSINESS SKILLS FEATURED TRAINING VIDEOS

Customer Service: Make It Easy!

Poor customer service leads to customers finding another place to do business, and great customer service builds a loyal customer base. There are four keys to building great rapport with customers that, when used in c... [Read more]

Creating a Mindset for Change Part 1: Changing Your Mindset

Employees who possess the skill to maintain a positive mindset, even when faced with challenges, are more innovative, creative and adaptive to change. Use this course to help all your employees think like leaders and ... [Read more]

Creating a Mindset for Change Part 5: Building Awareness

This is the fifth and final part in the "Creating a Mindset for Change" series of training videos. All five parts are intended to be taken sequentially over six to twelve weeks to complete the program. In th...

Creating a Mindset for Change Part 4: Making it Happen

This is the fourth part in the five-part "Creating a Mindset for Change" series of training videos. All five parts are intended to be spaced sequentially, a week or two apart, to complete the program. This v...

Creating a Mindset for Change Part 3: Embracing Change

This is the third part in the five-part "Creating a Mindset for Change" series of training videos. All five parts are intended to be taken sequentially, and spread over six to twelve weeks to complete the pr...

Creating a Mindset for Change Part 2: Managing Moments

This is the second part in the five-part "Creating a Mindset for Change" series of training videos. All five parts are intended to be taken sequentially at one or two week intervals to complete the program. ...

What to Say When: You Want To Offer Praise

What do you say when you see an employee do a great job? A simple, "great work" or "way to go" doesn't offer the reinforcement and encouragement you might expect. This video presents different ways a supervi...

What to Say When: A Team Member is Late

What do you say to an employee who is late to work? Do you let the first time slide? This training helps managers or those in a leadership role deal with employees that show up late to work. The video demons...

What to Say When: There's Conflict Between Team Members

Conflict among team members is inevitable, especially when people are passionate about their work. This course runs through a conflict between two team members and demonstrates some strategies to help solve ...

What to Say When: You See an Opportunity to Do Things Better

When it comes to getting an idea for process improvement heard and considered by your boss, a great deal depends on your approach. This video explains how to prepare to present your idea, get the decision ma...

What to Say When: Setting Objectives

You need to keep all your team members aligned to the business goals, so what do you say? How do you get employees to help meet the objectives critical to your goals? This training deals with how to achieve ...

What to Say When: It's Someone Else's Fault

Have you ever been blamed for someone else's mistake? The natural reaction may be to try and shift blame back to the person who made the mistake, but that does not work. Shifting the blame takes time and ene...

Get our solution free for 30 days. Access our courses library,
get assistance anytime and wow your colleagues. Start today!

TRY IT FREE