Working Safely in Cold Weather

While temperatures are still moderate in most locations across the United States, by mid November, temperatures in many northern states will be well below the freezing mark. Keeping workers safe during sub-zero conditions is challenging, but there are steps that employers can take to ensure that plummeting temperatures don’t lead to a freeze in production and more importantly, don’t result in a workplace violation. As the US Department of Labor clearly states, “It is important for employers to know the wind chill temperature so that they can gauge workers’ exposure risk better and plan Continue reading

Taking a Look at Delivery Driver Training and Best Practices

As the holiday season approaches the spotlight is falling on delivery truck drivers. These employees of course have valuable work to do all year long, but during the holidays they’re expected to above and beyond to fulfill demands, and to do so quickly and safely. Continue reading

October is National Cyber Security Awareness Month – Are Your Employees Well-Trained?

October is recognized as National Cyber Security Awareness Month, and as if to prove its importance, IT Business Edge reported there were three big data breaches announced right at the start of the month. Continue reading

How Large Companies Train Thousands of Seasonal Workers

With the holiday season nearly upon us, many retailers are scaling up their workforce to handle anticipated surges in customers over the coming two months. While smaller stores may hire just a few additional part-time workers to ensure they have extra bodies on the floor at high traffic times, other companies are scaling up on a far more extreme level. Of course, this raises several questions about training. First, how rigorous or extensive should one’s training program be if the intent is only to retain the workforce in question for the holiday season? Second, what is the ROI when you train workers who will only be with your company for a few weeks or months? Finally and most importantly, how does a company train anywhere 20,000 to 100,000 workers virtually over night to fill temporary seasonal roles? Continue reading

Training to Protect Workers Against Bloodborne Pathogens

Bloodborne pathogens are infectious microorganisms found in the human bloodstream that have the potential to cause disease. These pathogens include hepatitis B (HBV), hepatitis C (HCV) and the human immunodeficiency virus (HIV). Workers in many industries from first responders and police officers to personal caregivers and nurses to correctional officers and frontline social workers are all at risk of coming into contact with bloodborne pathogens on the job. Continue reading

“I Feel You”: The Economics of Empathy

In August, we posted an article about Amazon’s grueling workplace culture—a culture where work/life balance is allegedly expected to take a backseat to the bottom line, leaving employees to make difficult decisions about whether or not to ever prioritize children, spouses and aging parents, as well as non-work related activities. With few exceptions, people in and outside the business world responded to the widely publicized revelations about Amazon with a degree or disgust. We were, by and large, disgusted by rumors that a company that we nearly all rely on for products apparently lacks basic empathy. After all, if a company appears to care little about its employees, what is the likelihood that it cares about its customers? Continue reading

How Training Promotes Trust: Part 2

In our first post on this topic, we examined why trust matters and how it can be built on three levels: reputation, compliance, and customer service. In the second of this two-part post, we examine how training can be used to build trust and how to rebuild trust when it is compromised. Continue reading

How Training Promotes Trust: Part 1

Trust is a pillar of good business. Indeed, building trust is one of the most important engines of business. After all, the decision to purchase a product or service is typically based on the fact that a consumer trusts the company from which he or she is making the purchase. As an example, consider the case of Volkswagen. Over the years, Volkswagen has established itself as one of the most trusted companies in the automotive sector. It has done this by creating well designed, safe and reliable vehicles under a tried and true brand with widespread popular appeal. Of course, when businesses are found to be untrustworthy (e.g., Volkswagen in the wake of the recent emissions scandal), customers quickly turn elsewhere, leaving the business in question to rebuild its reputation. Continue reading