Creating a Data-Driven Culture and How It Impacts Training

The Big Data Landscape

Big data is no longer an obscure term, seen as exclusively reserved for multinational corporations. Thanks to the rise of a multitude of software options, even very small businesses now have the opportunity to incorporate data into the way they do business on a daily basis. Continue reading

Yahoo! Rumors, Lawsuits and Low Morale

If you haven’t already heard the news, Yahoo, one of the nation’s top tech companies, is downsizing. CEO Marissa Mayer is scaling down Yahoo’s operations in an attempt to save money and protect the company’s bottom line. While there is nothing unique about a company scaling back its operations for budgetary reasons, the problem with Yahoo is that so far, Mayer’s strategy has created little more than a huge mess. Continue reading

Outstanding Customer Service—Old and New Approaches

In the mid-twentieth century, sales staff (now more commonly known as “sales associates”) were trained to attend to customers’ individual needs and if required, to take as much time as needed to ensure their customers were finding everything.  Is such old-style outstanding customer service really a thing of the past? And if not, how can new technologies be used to support the revival of customer service excellence? Continue reading

Is Mobile Learning Stalled?

Despite the fact that the iPhone has now been on the market for more than a decade and during this time, smartphones of all kinds have taken off, several recent studies suggest that mobile learning has yet to gain the same traction as mobile entertainment and communications. A 2014 survey by the Brandon Hall Group found that 27% of companies reported “no mobile interaction with learning.” By 2016, this number had only dropped 2% to 25%. The same survey found that half of companies surveyed were only using mobile delivery in a limited way. Only 13% of companies surveyed reported full mobile use. Continue reading

Training in the Age of Virtual Simulation

In November, JetBlue announced that it would break away from historical practices in the American airline industry and begin a new in-house training program for pilots. In short, the budget airline announced that it planned to start recruiting potential pilots with no previous flight experience with the goal of training them from the ground up. The program, in many respects, is not unique. Indeed, it resembles the model used Continue reading

How to Implement an LMS, Part 7: Final Steps

In this seventh article about How to Implement an LMS, it’s time to take a look at the remaining steps of implementation, which include Systems Integration, Course and Data Migration, User Acceptance Testing, and Going Live. Without further ado, let’s dive right in! Also, remember you can get a free consultation on how to implement a learning management system. Continue reading

How to Implement an LMS, Part 6: Roll-out Planning and Configuration

In this sixth article on the series of How to Implement an LMS, I’ll be diving into the details of the roll-out planning process. This is where the rubber really meets the road in your LMS implementation. It is also where failure is most likely to occur, and I’ll explain why. Get a free consultation on how to implement a learning management system. Continue reading

How To Implement an LMS, Part 5: Contract Review

Now that you’ve made it through the organizational analysis and vendor selection process, you’re still not quite ready to begin what most people think of as the implementation of the LMS. Before you start rolling it out in your company, you need to finalize the contract, and this is where many companies let important considerations slip through the cracks. Get a free consultation on how to implement a learning management system. Continue reading

How to Create an LGBT Inclusive Workplace

The Advantages of Inclusion

Lesbian, gay, bisexual and transgender issues have come to the forefront of social consciousness, but many businesses seem to be lagging when it comes to creating a truly inclusive workplace. Discrimination barriers may have been broken down in many instances, yet there are still issues remaining. Continue reading

Time for a Change: 9 Signs Your Training Videos Are Bad

The Training Video Impact

Training videos are a fantastic learning tool for your employees. Whether you’re implementing leadership training or sexual harassment refreshers, videos are one of the best ways to improve your return on investment and ensure your employees are actually getting something from training. Continue reading