Is Emotional Intelligence Really Valued? The Case of Women Leaders

While women continue to gain ground in leadership positions across sectors from politics to business, in reality, women still occupy far fewer leadership positions than men in countries around the world. In 2014, for example, women occupied only 4.6% of Fortune 500 CEO positions. Research on the subject of gender and leadership consistently shows that despite the fact that women now often constitute half or more than half the workforce in many sectors, they continue to lag behind men in leadership positions. Continue reading

De-escalating Anger in the Workplace

Most contemporary workplaces—even those where employees are free to dress down and skateboard around the office—are high stress and complex environments. As a result, no matter how “chill” the work environment may be, people are bound to lose their cool from time and time. Anger may arise when a worker doesn’t feel like their ideas are being taken seriously or when a worker feels excluded. At times, anger may be displaced—for example, a stressful situation at home may make a worker more agitated and easily angered on the job. Whatever the source, however, anger is never productive and knowing how to de-escalate an angry employee or co-worker quickly and effectively is essential. Continue reading

Tools for Collaborative eLearning

A few articles back I wrote about The Government’s Take on eLearning Effectiveness, and one aspect that clearly boosted eLearning’s effectiveness was collaboration. In this article I want to highlight a sampling of the many tools that you can use to inject plenty of collaboration into your eLearning programs. Continue reading

Creating Blended eLearning Experiences

In my previous article, The Government’s Take on eLearning Effectiveness, blended eLearning fared well in the US Department of Education’s meta-analysis of 45 different studies of eLearning from the last decade. But what does it really take to create effective blended eLearning experiences? To get this right, it’s useful to choose a model or framework that helps you cover all the bases. One of the best I’ve come across is Badrul Khan’s blended e-learning Octagonal Framework. It can serve as your guide in planning, developing, delivering, managing, and evaluating blended learning programs. Continue reading

The Government’s Take on eLearning Effectiveness

There’s no doubt that eLearning is a hot topic these days, and even the government is interested in more closely examining it to determine its effectiveness for delivering educational results. An important study by the US Department of Education several years back did exactly that, conducting a meta-analysis of 45 different studies that looked at various aspects of eLearning. It’s worth taking a deeper look at just what that study revealed. Continue reading

Boosting Emotional Intelligence

For many years, emotions were something that most people assumed were best checked at the office door. After all, bringing emotions into the work environment was seen as an unnecessary intrusion. Today, there’s a growing recognition of the fact that emotions, when managed well, may in fact support our work and even have a positive impact on measurable outcomes ranging from productivity to worker retention. As a result, many organizations are now actively attempting to foster emotional intelligence and in some cases, screening candidates on the basis of their emotional intelligence rather than simply on the basis of their technical or communication skills. Continue reading

Empathy Training and Why it Matters

As more organizations take emotional intelligence or EQ training seriously, there’s a growing appreciation that empathy is an integral part of the workplace. Empathy, after all, holds the potential to open doors and perhaps more importantly, to keep doors open. But what is empathy, what is empathy training, and why does it matter? Continue reading

A Model for Effective eLearning Design

Here’s how not to go about designing eLearning: Take existing instructional content and map it onto the technology you want to use. While this kind of repurposing occasionally makes sense, it’s putting the proverbial cart of delivery method choice before the more basic and essential proverbial cart of pedagogical and instructional issues. This runs the risk of eLearning that is inefficient because of the tendency to select technology that is more advanced than is really needed for what you’re trying to get across or eLearning that is ineffective because the technology actually isn’t robust enough to learn what you’re trying to teach. Based on the eLearning research of Michigan State University’s Steve Kozlowski and Cornell University’s Bradford S. Bell, here are the factors to pay attention to first: Continue reading

Supporting Your Support Personnel

Prepare yourselves, because this is going to be a venting post. Whether you’re in HR, Training, Learning, or some other type of support personnel, this post is for you. I speak from experience, having spent over 20 years of my professional life in various support roles. Far too often, support personnel are expected to continually justify their own existence in the organization. In some cases, this is a good thing, as I’ve written about in terms of showing the business impact of eLearning (see eLearning as a Profit Center). But for all of you who find yourselves frustrated by that constant sense of being made to feel like you’re a drain on the organization, enjoy the venting. Continue reading

The Challenges of Train-the-Trainer Approaches

Train-the-Trainer is an important philosophy and methodology to spread learning throughout an organization. The idea is each one teach one. I’ve written previously about this approach, mostly as an internal word-of-mouth way to market eLearning courses and modules in your organization (see Using Peer-to-Peer Approaches to Extend eLearning’s Reach). The real power of train-the-trainer, however, is when people learning something then become the trainers for others. It’s an idea that makes perfect sense, and yet there are some ways that it can go wrong. Continue reading