Exploring Personal Learning Paths and How to Maximize Them with eLeaP

The concept of a learning path considers training employees on an ongoing process, rather than a one-time event. Growing companies with emerging leaders are increasingly seeing this is the most efficient way to ensure a well-trained, highly productive workforce. Continue reading

How to Handle Employee Terminations

As recently reported, the fortunes of Yahoo’s CEO Marissa Mayer continue to fall. Among other critical errors, Mayer has made major errors handling layoffs across the company. First, as rumors turned about potential layoffs at Yahoo, communication lines somehow got crossed and 30 employees who were not even on the layoff list were let go (they were later told this was a false alarm). Second, and more seriously, the company has landed in court over accusations of illegal layoffs. In early 2016, Continue reading

Training to Prevent Workplace Harassment

Last week, news broke that the dean of UC Berkeley’s law school has been accused of sexual harassment. Apparently, Dean Sujit Choudhry had sexually harassed his administrative assistant on the job for a nearly six-month period from September 2014 to March 2015. While Choudhry, who is still a member of Berkeley’s law faculty, denies the allegations, he has resigned as dean. In fact, he has also been given a 10% reduction in salary for one year, ordered to write an apology to the assistant he allegedly harassed, and forced to complete a sexual harassment training course Continue reading

Information and Cyber Security Training

The cost of failing to protect clients’ and customers’ personal data is extremely high. Whether it is a retailer that fails to protect customers’ credit card information, a college that fails to protect students’ records, or a healthcare provider that fails to protect patient data, one can’t underestimate the consequences of failing to protect data. In short, organizations that fail to protect confidential information, fail on at least
two important accounts: customer/client care and compliance. In today’s high-tech world, however, hacking continues to evolve and as hackers become more sophisticated, our defenses against hacking also need to become more sophisticated. Continue reading

How You Can Use Customer Insight to Improve Employee Training

Customer service training: just hearing the phrase sounds dull, outdated and ineffective, yet it’s not optional. Without customer service training you’re leaving yourself open to so many possible problems. With today’s Internet-driven culture, just one bad customer experience can spell disaster for your brand. Continue reading

Private Business and the Public Good

As most people now know, the war between the information technology sector and the government continues to heat up. Recently, several key presidential staff members, including the attorney general, the White House chief of staff, and the directors of the FBI met with senior executives from Facebook, Twitter, Microsoft, LinkedIn, YouTube, and Apple. The agenda for the meeting was clear—how do we make it more difficult for terrorists to use the Internet as a recruitment tool? While the Continue reading

Younger Employees’ LMS Experiences and Preferences

In the coming three to four months, employers across the nation will welcome thousands of summer employees, interns and recent graduates into their ranks. This means that for many organizations, it is now time to scale up training initiatives. Adopting a Learning Management System (LMS) is one way to quickly and efficiently scale up training while also tracking training results, but in contrast to the past, today’s incoming employees often already have high expectations for LMS features and performance. Continue reading