Tag Archives: root cause analysis

Epic eLearning Failures can Lead to Success

No one likes to fail. Most people don’t want to fail. In fact, many people suffer from a constant fear of failure. And yet, failure happens. It’s really not a matter of if but more a matter of when. The big question, however, is what you do with failure when it inevitably happens to you or your team. Some of you who are reading this are already feeling uncomfortable, aren’t you? After all, failure tends to be a taboo subject, and speaking openly about it rarely occurs. But avoiding the topic of failure hurts more than it helps. By tackling the issue of failure head-on and with courage, you can turn your epic eLearning failures into success. Continue reading

Root Cause Analysis for eLearning Objectives

When everything is functioning well with learning and training in your company, here’s what it looks like: Your company’s business goals are well-defined in terms of where you want to be. You benchmark and track the performance levels needed to get there. When performance reality doesn’t match up with performance goals, you identify the gaps and then create learning and training programs to fill those gaps. Sounds easy, right? But the devil, as they say, is in the details. The biggest hang-up in the process for most companies comes in the form of accurately identifying what is needed to bridge performance gaps – the needs analysis. In this article, I’ll explain how you can use root cause analysis to identify what’s behind performance gaps in order to more accurately shape your eLearning objectives. Continue reading