| Success
Skills: Etiquette & Protocol | Get
Discount Pricing |
- Deals
and Meals
- Guest
& Host Responsibilities
- What
to Wear
- Your
Body Talks
- Bridging
the East -West Business Divide
|
|
|
| Success
Skills: Business Writing | Get
Discount Pricing |
- Grammar
Rules: Business Writing Made Simple
- Writing
Clear, Effective Business Letters
- Writing
Clear, Effective Business E-Mail
- Writing
Clear, Effective Memos
- Writing
Clear, Informative Reports
|
|
|
| Success
Skills: Managerial Communication | Get
Discount Pricing |
- Present
to Win: High Impact Presentations that Get Results
- Harnessing
the Power of Persuasion
- Managing
Difficult Conversations with Success
- Negotiation
and Conflict Management
- How
to Give Effective Feedback
|
|
|
| Success
Skills: Career Transition & Growth | Get
Discount Pricing |
- Accelerating
Your Job Search with LinkedIn
- Seven
Secrets to Door-Opening Resumes and Cover Letters
- Overcoming
the Deadly Dozen Obstacles to Effective Job Hunting
- How
to Ace Every Job Interview
- Networking
for Job Search Success and Career Growth
- How
to Sell Yourself and Your Ideas
- Stop
Sabotaging Your Careers
|
|
|
| Success
Skills: Social Intelligence & Leadership | Get
Discount Pricing |
- Polish
Your Interpersonal Skills
- How
to Work with ‘Difficult’ People
- Practical
Teambuilding for Successful Work Teams
- Influence
without Authority
- Exploring
Workforce Diversity: Skills for Working in Today’s
Workplace
|
|
|
| Success
Skills: Productivity | Get
Discount Pricing |
- Time
Management Made Easy
- Working
Smarter, Better Results
- Following
Through
- Creativity
and Innovation: How to Generate Ideas and Solve Problems
- Decision
Making: How to Make Better Decision Every Time
|
|
|
| Success
Skills: Customer Service and Marketing | Get
Discount Pricing |
- At
Your Service: How to Get Customer Service Right Every
Time
|
| Course |
Highlights |
| Deals
and Meals: Dining Skills for Today’s Business
Instructor:
Juanita Ecker, Founder, Professional Image Management |
- Negotiating the table setting
- The rules of silverware, napkins and bread plates
- Dining do's and taboos
- Mastering dining dilemmas
- The American and Continental style of dining
|
| Dining
Etiquette: Guest and Host Responsibilities
Instructor:
Juanita Ecker, Founder, Professional Image Management |
- Inviting a client for a business meal
- Host and guest responsibilities before, during, and after the meal
- Ordering wine and drinking alcohol with the meal
- The protocol for seating guests
- Entertaining over breakfast, at a lunch buffet or in your corporate cafeteria
|
| What
to Wear: the Business Casual Dress Code
Instructor:
Juanita Ecker, Founder, Professional Image Management |
- The impact of first impressions
- Why your image and appearance matter
- Image grooming tips for men and women
- The Professional Style Scale - the 4 levels of dress
- The message of clothing - authoritative to approachable
- The pitfalls when putting together a business casual wardrobe
|
| Your
Body Talks
Instructor:
Juanita Ecker, Founder, Professional Image Management |
- Gestures for business introductions in the U. S. and abroad
- Handshakes and business card exchange
- Eye contact, personal space and touching
- Positive and negative body language signals
- Offensive gestures around the world
|
| Bridging
the East-West Business Divide
Instructor:
Kari Heistad, Founder and CEO, Culture Coach International |
- Defining "East" and "West"
- Eastern vs. Western Cultural Overview
- Making a Good First Impression: Introductions, Greetings and Understanding
Names
- How to Conduct Successful Cross Cultural Meetings
- Eastern and Western Communication Styles
- Cross Cultural Negotiation Tips
|
| Present
to Win: High Impact Presentations that Get Results
Instructor:
Harrison Monarth, New York Times bestselling author,
Founder, GuruMaker – School of Professional Speaking |
- Create interest and keep the attention of your audience
- Establish rapport and credibility with small and large audience
- Overcome bad habits quickly and minimize nervousness
- Create powerful openings and closings your audience will remember
- Structure your presentations for maximum impact
- Get your major points across fast at just the right time in your presentation
- Overcome anxiety and project confidence through the skilled use of body
language
- Connect emotionally and intellectually with your audience
|
| Harnessing
the Power of Persuasion
Instructor:
Harrison Monarth, New York Times bestselling author,
Founder, GuruMaker – School of Professional Speaking |
- Influence others even without formal authority
- Get people to open up to you
- Build rapport quickly even with challenging individuals
- Establish credibility and structure a powerful message
- Communicate with confidence and clarity
- Gain buy-in and support for your ideas
- Win hearts and minds for a cause you support
- Change people's minds and influence their behavior
|
|
| Managing
Difficult Conversations with Success
Instructor:
Harrison Monarth, New York Times bestselling author,
Founder, GuruMaker – School of Professional Speaking |
- Understand the anatomy of a difficult conversation
- Prepare effectively for a difficult conversation
- Craft a clear objective to make your conversations stronger and obtain
results
- Confidently confront unacceptable behaviour in others
- Deal with emotional outbursts and negativity in conversations
- Ask questions that build receptivity and trust
- Adjust your vocal tonality
- Use body language to send a message of compassion, empathy and respect
- Summarize your conversations for maximum impact and positive conclusions
|
|
| Negotiation
and Conflict Management
Instructor:
Moshe Cohen, President, The Negotiating Table |
- Become more persuasive by listening objectively to all points of view
in a conflict
- Negotiate effectively by understanding the interests that motivate people
- Create value by generating creative options and compromises for resolution
- Avoid uncomfortable surprises by preparing for your negotiations
- Develop mutually respectful relationships as you negotiate at work
- Deal well with people who have different negotiating styles
- Conclude negotiations successfully with clear and durable agreements
|
|
| How
to Give Effective Feedback
Instructor:
Harrison Monarth, New York Times bestselling author,
Founder, GuruMaker – School of Professional Speaking |
- Know when to give feedback
- Learn the seven "Characteristics of Helpful Feedback
- Recognize when feedback is understood
- Make it easy for others to accept feedback
- Choose appropriate language for feedback
- Use nonverbal signals to support effective feedback
|
|
| Grammar
Rules: Smart Business Writing Made Simple
Instructor:
Nancy Flynn, Founder of The Business Writing Institute™
and The ePolicy Institute™, Bestselling Author |
- Gain command of the real rules of grammar.
- Eliminate mistakes that confuse readers, undermine credibility, and derail
careers.
- Master proven principles of style and clarity.
- Adopt the ABCs of effective writing.
- Overcome fears, apprehensions, and insecurities about writing.
- Proofread painlessly and edit effectively.
- Produce business documents that really work.
- Position yourself as a detail-oriented communicator.
|
|
| Writing
Clear, Effective Business Letters
Instructor:
Robert Craig Hogan, Ph.D., Director, the Business Writing
Center |
- Write letters that partner with readers to achieve maximum results for
you, the reader, and the company
- Decide when to write, when to call, and when to e-mail
- Organize for maximum clarity
- Write an introduction that increases impact
- Write a closing that achieves your objectives
- Apply the skills to letters of request, response, apology, bad news, and
persuasion
|
|
| Writing
Clear, Effective Business E-Mail
Instructor:
Robert Craig Hogan, Ph.D., Director, the Business Writing
Center |
- Decide what is and is not appropriate for email messages
- Follow good business email etiquette
- Write a clear, meaningful subject line
- Organize so the message is clear
- Use appropriate tone and formality
- Close effectively
- Write effective emails to respond, request, persuade or to communicate
business problems
|
|
| Writing
Clear, Effective Memos
Instructor:
Robert Craig Hogan, Ph.D., Director, the Business Writing
Center |
- Pre-write: Prepare the memo
- Write the parts of the memo
- Use practices that present memos clearly
- Use simple, straightforward sentences and vocabulary
- Edit and proofread the memo
- Write five memo types: directive, informational, persuasive, presenting
results, presenting solutions to problems
|
|
| Writing
Clear, Informative Reports
Instructor:
Robert Craig Hogan, Ph.D., Director, the Business Writing
Center |
- Prepare notes.
- Organize the Writing.
- Introduce the Content.
- Present explanations in clear sections.
- Create lists.
- Present information in tables.
- Write clear, complete explanations
- Write conclusions that have impact
- Write clear, effective paragraphs, sentences, and words.
- Prepare a Polished, Correct Final Report
|
|
| Polish
Your Interpersonal Skills
Instructor:
Katherine Poehnert, Certified Genos® Emotional Intelligence
Consultant |
- What emotional intelligence is
- Why it is important
- What you can do to improve yours
|
|
| How
to Work with Difficult People
Instructor:
Betty LeMarr, President, Nadisa Associates |
- How to overcome stereotypes about others and avoid unthinkingly applying
your innate frame of reference to people and things
- How to recognize and leverage cultural value differences to build a springboard
for cooperation
- Seek to understand personal style differences and treat others the way
'they' want to be treated
|
|
| Influence
Without Authority
Instructor:
Moshe Cohen, President, The Negotiating Table |
- Understand
the value of influence in getting things done
- Persuade
people more effectively by understanding the levers
of influence
- Negotiate
with others to get your mutual interests met
- Influence
people by leading them toward a shared vision
- Listen
more carefully to hear the interests that motivate
others
- Communicate
in a clear, concise, and inspiring manner
- Increase
your influence by managing people’s emotions more
effectively
|
|
| Accelerating
Your Job Search with LinkedIn
Instructor:
Joshua Waldman, Founder of CareerEnglightenment, Nationally
Known Blogger and Trainer |
- Why
your first impression is likely to be an online impression
- The
importance of your personal brand
- The
elements of a successful LinkedIn profile
- A
4 step method for getting job interviews fast through
social media
|
|
| Networking
for Job Search Success and Career Growth
Instructor:
Jane Cranston, Managing Director, ExecutiveCoachNY.com |
- Become aware of the many aspects of networking
- Develop a networking strategy incorporating all aspects
- Learn what to do before, during and after a networking event
- Understand the role of social networking
- Know the one question you should never ask when networking and the inquiry
you should always make
|
|
| How
to Sell Yourself and Your Ideas
Instructor:
Kelly Ke, Founder, BCCG |
- What self-promotion is and what it can give you
- Five self-marketing tips that will sell you and your ideas
- Counterproductive cultural inclinations that will limit your success
|
|
| Practical
Team Building for Successful Work Teams
Instructor:
Dr. Paul Powers, consulting management psychologist,
best-selling author |
- Four stages of team development
- Three commonly found types of work teams
- How to Diagnose Team Performance Issues
- Four personality and behavioral variables that affect team work
- Preferred formal and informal team building techniques
|
|
| Time
Management Made Easy
Instructor:
Peter Turla, Former NASA Rocket-Designer, President,
the National Management Institute |
- Get more done and have more free time
- Accomplish high-payoff priorities and goals
- Avoid time crunches
- Finish long-term tasks while dealing with unexpected emergencies
- Avoid procrastination and get the important things done
- Stay organized, focused and productive
- Use innovative time management techniques to work smarter - not harder
|
|
| Follow
Through: How to Keep On Keeping On
Instructor:
Steve Levinson, Ph.D., President, Behavioral Dynamics,
Inc., Bestselling Author |
- The real cause of poor follow through (Guess what? It's not your fault!)
- The Follow Through Formula and how to apply it
- Practical strategies for following through
- Special tricks for completing unpleasant tasks
- How to adopt a Follow Through Mindset
|
|
| Working
Smarter, Better Results: Improving Personal Productivity
Instructor:
Chris Crouch, President, DME Training and Consulting |
- Workplace Magic - Recognizing and countering several common illusions
that create workplace chaos
- Workplace Logistics - Controlling the flow of paper and other incoming
demands on your time
- Workplace Prioritizing - Learning how to make good decisions about what
to do next
- Workplace Planning - Staying on top of your tasks and projects
- Workplace Drama - Effectively dealing with self-defeating behavior in
the workplace
|
|
| Creativity
and Innovation: How to Generate Ideas and Solve Problems
Instructor:
Paul Birch, Founder, Visionjuice, Author |
- What creativity is and what it is not
- About the brain and how it helps and hinders creativity
- About organisations and how they help and hinder creativity
- About yourself and how you help and hinder your own creativity
- A selection of tools and techniques that will allow you to
enhance your creativity in all manner of situations
- How to think more creatively and innovatively
|
|
| At
Your Service: How to Get Customer Service Right Every
Time
Instructor:
Harrison Monarth, New York Times bestselling author,
Founder, GuruMaker – School of Professional Speaking |
- Know how customers think
- Know the one thing every customer
wants
- Understand the perceptions the
customer has of your product, service or company
- Learn to calm irate customers
with effective language
- Use your vocal tonality to transfer
a positive mood to customers
- Learn what the most admired
companies do right for their customers
- Recognize the power of focus
and how it applies to customer service
- Manage the emotions of customers
for a superior experience
- Master effective conversations
with customers
- Protect the reputation of your
organization by taking charge of the customer’s experience
- Handle difficult customer service
situations with success
|
|
| Exploring
Workforce Diversity: Skills for Working in Today’s Workforce
Instructor:
Kari Heistad, founder and CEO, Culture Coach International
(CCI) |
- The definition of diversity
- The business case for diversity
- Why companies are focused on capitalizing on the power of diverse teams
- How diversity impacts how people interact at work
- Key elements of diversity that are important to you
- How to work effectively with people who are different than you are
- Tips for working on diverse teams
|
|
| Overcoming
the Deadly Dozen Obstacles to Effective Job Hunting
Instructor:
Dr. Paul Powers, Consulting Management Psychologist,
Bestselling Author |
- To identify the often-unseen but powerful variables that can trip up even
the smartest job hunters,
- Why the traits and strategies that may make you effective on the job can
work against you in your job hunt,
- Creative coping strategies to help you overcome each of the deadly dozen
obstacles to effective job hunting,
- Why “working harder” isn’t always the best solution to a frustrating job
hunt,
- How to build and maintain a positive, winning attitude during your job
hunt that will lower your stress level and help you
land a more rewarding job.
|
|
| How
to Ace Every Job Interview
Instructor:
Jane Cranston, Managing Director, ExecutiveCoachNY.com |
- The various levels and kinds
of job interviews and the demands of each
- How to anticipate and reply
to common and difficult questions
- How to craft and deliver persuasive
answers
- How to establish rapport with
the interviewer, regardless of their personality or
approach, through effective communication techniques
- How to prepare for an interview
- Proper business behaviour to
optimize your interview success
|
|
| Stop
Sabotaging Your Career
Instructor:
Debra Keenan, Founder, DKB Consulting |
- How to determine your career sabotaging blind spots
- Top 10 career sabotaging behaviors
- How to develop a personal development plan to overcome your blind spots
|
|
| Decision
Making: How to make better decisions every time
Instructor:
Paul Birch, Founder, Visionjuice, Author |
- Learn what decision
making is and what it is not
- Learn a simple
six step process that enables you to cover all the
bases
- Find out how to
make sense of a messy world before approaching the
decision
- Learn a selection
of tools and techniques that will allow you to enhance
your decision making in most situations
- Explore bad decisions
and how to avoid them
|
|
| Seven
Secrets to Door-Opening Resumes and Cover Letters
Instructor:
Nancy Flynn, Founder of The Business Writing Institute™
and The ePolicy Institute™, Bestselling Author |
- The art of persuasive
writing. Motivating prospective employers to
read your cover letter, review your resume, and interview
you.
- Real rules of
grammar, punctuation, and style. Eliminating common—and
potentially costly—punctuation pitfalls and mechanical
missteps.
- The professional
writer’s three-step secret to grabbing and holding
reader attention—from the first sentence to the last.
- Writing effective
electronic cover letters and resumes. Ensuring
that e-mail correspondence is open and read—not ignored
and deleted.
- Focusing your
thinking and organizing your writing to promote your
strengths, repackage your weaknesses, and position
you as an ideal candidate for the job.
- Polishing, perfecting,
and projecting a professional image on paper and online.
- Promoting “You,
Inc.” Distributing your powerfully written resume
and persuasive cover letter online via social media
and in-person via one-on-one networking.
|
|
| Social
Media Rules: How to Communicate Online Without Losing
Your Job, Reputation, or Relationships
Instructor:
Nancy Flynn, Founder of The Business Writing Institute™
and The ePolicy Institute™, Bestselling Author |
- How
to post, Tweet, and blog without getting fired, sued,
or publicly humiliated.
- How
to write Tweets and posts with impact—without exposing
company secrets, triggering litigation, or losing
your job.
- Why
employees in the financial services and health care
industries must be particularly mindful of social
media use and content.
- Why
you have absolutely no reasonable expectation of privacy
when using your employer’s system to Tweet and post,
network and blog.
- How—and
why—employers monitor employees’ social media use—at
work and home.
- Why
it is essential to comply 100% with your employer’s
social media rules and policies.
- How
negative, defamatory, or otherwise harmful comments
about your company’s people and products, financials
and future could cost you your job—and land your boss
in legal or regulatory hot water.
- Why
rumors and gossip have no place in workplace social
media.
- Why
you should never use your SmartPhone (company-provided
or personal) to transmit unauthorized photos and videos
of your coworkers and company.
- Why
business and personal networkers and bloggers must
adhere to the rules of netiquette.
|
|
| Business-to-Business
Social Marketing: Using New Media Tools to Generate
Leads, Build Trust and Create Long-Term Relationships
Instructor:
Paul Gillin, Bestselling Author |
- The
Changing Rules Of B2B Marketing
- Overview
Of Social Media Tools
- Learning
By Listening
- Five
Use Case Scenarios for B2B Social Media
- Lead
Generation
- Profiting
From Communities
|
Course Content Developers,
Consultants: eLeaP is Ecommerce enabled.
