PrimeLending:

PrimeLending was established in 1986 with its headquarters in Dallas, Texas. The company showed immediate strength—with its staff of 20 producing approximately $80 million in annual closed loan volume. In the years since, PrimeLending has enjoyed phenomenal growth. It now boasts a staff of more than 1,600 working in nearly 200 branches across the country and producing in excess of $5.75 billion in annual revenues.

CHALLENGE:
• Dramatically reduce ballooning employee and management training costs
• Enable rapid updating of training modules to mirror industry & regulatory changes
• Facilitate compliance with government demands to document training
• Allow easy scalability as company continues to expand

SOLUTION:
PrimeLending implemented Telania’s secure, web-based eLeaP™ Learning Management System (LMS) in order to provide new-employee training for all of its personnel and to provide ongoing training and instruction in order to ensure that all staff are up to date on changes in the industry and in government regulations.

RESULTS:
• 75% reduction in training costs
• Improved effectiveness of training and ensured that staff were up to date
• Eased compliance with Federal regulations on employee training
• Enhanced staff confidence in their knowledge and in PrimeLending’s support of them

“With eLeaP, our training modules can be quickly updated, matching the speed of industry changes.”

—Mark Gurley, Assistant Vice-President for Products and Training, PrimeLending

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