Citizens First National Bank:

Citizens First National Bank has long been a central part of many communities in North Central Illinois. Originally created in 1865, the present-day bank was born from a merger of three local banks that were all seeking to preserve the local economy after the stock market crash of October, 1929. When the modern bank opened in 1930 it had $3,000,000 in assets and $150,000 in capital. With steady growth the bank now boasts total assets in excess of $1 billion and employs over 300 staff members in 20 locations throughout the region.

CHALLENGE:
• Facilitate training to ensure regulatory compliance without incurring high costs
• Facilitate tracking and reporting of training results
• Ensure ease of use
• Ensure security of sensitive data

SOLUTION:
Like many financial services companies, Citizens First National Bank faced challenges keeping staff up to date on constantly changing government regulations. Replacing its in-person and DVD training program with a next-generation eLeaP LMS solved this problem and dramatically increased the overall effectiveness of employee training.

RESULTS:
• Eased burden of complying with government regulations regarding training
• Increase in training effectiveness as measured by comprehension and retention
• Significantly reduced training costs in both dollars and manpower

"Citizen’s First National Bank turns to eLeaP to keep its staff up to date on constantly changing regulations affecting the banking industry."

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